Our Mission Statement 100% Guarantee on Hair Systems

How to know a custom made hair piece.

Cindycut is committed to providing exceptional service through strong business ethics, which include a dedication to fairness, honesty, and integrity in all customer interactions. We aim to offer high-quality hair replacement products at affordable prices, ensuring that more people can access these life-changing solutions.

To help you determine whether you are truly receiving a custom-made hairpiece, consider the following indicators:

  1. Delivery time: A true custom-made hairpiece generally takes 21-25 days to manufacture, plus shipping time. If your hairpiece arrives in 2-3 weeks, it is likely a semi-custom or stock piece, not a custom product. Cindycut guarantees that your custom hair system will be made according to your specifications or it will be remade free of charge. Note that there are no refunds on custom hair systems.

  2. Pre-cut hairpieces: If your hairpiece arrives pre-cut, it is unlikely to be a custom piece designed specifically for you. A proper haircut must be done while the hairpiece is on your head to ensure a seamless blend with your natural hair. Pre-cut hairpieces may require additional adjustments to achieve the desired appearance.

Cindycut respects your privacy and provides an opportunity for you to opt-out of receiving certain types of communications. To opt-out, simply contact us.

Please note that we may occasionally update our privacy statement to better serve our customers and to reflect changes within the company. We encourage you to review our privacy statement periodically to stay informed about how we protect your information.